Terms & Conditions/Privacy Policy
Effective Date: July 1, 2025
Vista Roofing Solutions (“we,” “us,” or “our”) offers email, SMS, and phone call communication programs (“Programs”) for roofing services in Southern California. This Privacy Policy and Terms of Service (“Policy”) explains how we collect, use, and protect your personal information and the rules for participating in our Programs. By providing your information or opting in, you agree to this Policy. If you do not agree, do not share your information.
1. Information We Collect
We collect:
Contact Information: Name, email, phone number, and home address provided via web forms, calls, or SMS opt-in (e.g., texting “JOIN”).
Home Information: Details about your home (e.g., roof type, condition) for estimates or services.
Usage Data: Engagement with our messages or website (e.g., email opens, clicks) via cookies or tracking tools.
2. How We Use Your Information
We use your information to:
Provide roofing services (e.g., estimates, scheduling, follow-ups).
Send promotional messages (e.g., offers, discounts) and informational messages (e.g., service reminders) via email, SMS, or phone calls.
Improve and personalize our communications.
Comply with legal obligations (e.g., consent records).
3. Consent and Opt-In
To participate, you must be 18 or older and consent to receive emails, SMS messages, and phone calls, including those sent via autodialer, for services and future marketing. Consent is not a condition of purchase. You may opt in by any or all of the following:
Submitting a web form with an unselected checkbox agreeing to this Policy.
Texting a keyword (e.g., “JOIN”) and confirming (e.g., replying “YES”). Message and call frequency varies. Message and data rates may apply.
4. Opt-Out Instructions
Opt out anytime:
Email: Click “unsubscribe” in any email.
SMS: Reply “STOP” to any text.
Phone Calls: Request removal during a call or contact [email protected] or 661-902-4774. Reply “HELP” for SMS assistance. You may receive transactional messages or calls (e.g., project updates) after opting out of marketing.
5. Data Sharing
We do not sell your information. We may share it with:
Service Providers: Trusted partners (e.g., communication platforms) assisting our Programs, bound by confidentiality.
Legal Requirements: If required by law (e.g., subpoenas). SMS and call opt-in data is not shared for third-party marketing.
6. Data Security
We use reasonable measures (e.g., encryption) to protect your information. No system is fully secure, and we cannot guarantee absolute security.
7. Your Rights
You may have rights to access, correct, or delete your information.
Contact [email protected]. We respond within 30 days.
8. Your Responsibilities
You agree to:
Provide accurate information and update changes.
Pay carrier message or data charges.
Not misuse our Programs (e.g., false opt-ins).
9. Third-Party Links
Our messages or website may link to third-party sites. We are not responsible for their practices. Review their policies.
10. Children’s Privacy
Our Programs are not for children under 13. If we collect data from a child under 13, we will delete it. Contact us if this occurs.
11. Disclaimer and Liability
Programs are “as is” without warranties. We are not liable for message or call delivery issues or damages, including carrier charges, to the fullest extent permitted by law. Carriers are not liable for delays.
12. Governing Law
This Policy is governed by California law.
13. Updates to This Policy
We may update this Policy and notify you via email, SMS, phone, or website notice. Continued participation after the updated “Effective Date” means you agree.
14. Contact Us
For questions:
Email: [email protected]
Phone: 661-902-4774